Draft
Refund policy
Written in plain English; it is not legal advice. Last updated 19 October 2026.
How refunds work
Every trip sets one of three refund policies, shown on its page before you buy. The policy you saw when you bought is the one that applies. The deadline counts days before the trip's departure date.
The three policies
- Flexible. Full refund up to 30 days before departure; 50% from 29 to 14 days; none after that.
- Moderate. Full refund up to 60 days before departure; 50% from 59 to 30 days; none after that.
- Strict. 50% refund up to 90 days before departure; none after that.
If we or the creator cancel
If a trip is cancelled by TRIPLEE or its creator, you receive a full refund, whatever the policy.
How to ask
Use the cancel link on your receipt, or use the contact form (Contact, in the footer of every page). Refunds go back to the card you paid with, normally within 5 to 10 business days of approval. Your bank may take longer to show it.
Not covered
Flights, insurance and other things you bought elsewhere are not part of the package and are not refunded by TRIPLEE.